Frequently Asked Questions

Find answers to common questions about our products, ordering process, shipping, and OEM/ODM services.

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FAQ

Can you develop new products based on our requirements?

Yes. Our engineering team can support custom product development based on your ... Click the question to view more.

Yes. Our engineering team can support custom product development based on your specifications, drawings, samples, or market requirements.

What is your production lead time?

Lead time typically ranges from 2–6 weeks depending on order quantity and ... Click the question to view more.

Lead time typically ranges from 2–6 weeks depending on order quantity and customization requirements.
 

What shipping methods do you offer?

We offer flexible shipping solutions including sea freight, air freight, and ... Click the question to view more.

We offer flexible shipping solutions including sea freight, air freight, and express delivery (DHL/UPS/FedEx). We can also support FOB and EXW terms based on customer requirements.
 

Can I get samples before placing a bulk order?

Yes. Samples are available for testing and verification before production ... Click the question to view more.

Yes. Samples are available for testing and verification before production orders.

What is your MOQ?

MOQ depends on the product and customization requirements. Sample orders are ... Click the question to view more.

MOQ depends on the product and customization requirements. Sample orders are available for evaluation before mass production.

What warranty do you offer

Most products come with a 3-year warranty. Specific warranty terms may vary by ... Click the question to view more.

Most products come with a 3-year warranty. Specific warranty terms may vary by product.

Do you provide OEM and ODM services?

Yes. We offer OEM and ODM services, including customized logos, flash patterns, ... Click the question to view more.

Yes. We offer OEM and ODM services, including customized logos, flash patterns, wiring, packaging, labels, and product design support.

What certifications do your products have?

Our products are available with certifications including ECE R65, R10, R148, ... Click the question to view more.

Our products are available with certifications including ECE R65, R10, R148,  SAE J595, CE, RoHS, and IP67/IP69K ratings, depending on the model.

How do you ensure product quality?

Quality is our top priority. All products undergo strict testing, including ... Click the question to view more.

Quality is our top priority. All products undergo strict testing, including 100% aging tests, waterproof tests, vibration tests, EMC tests, and final inspection before shipment.

Can you provide technical support and product recommendations?

Yes. Our team can assist with product selection, installation guidance, ... Click the question to view more.

Yes. Our team can assist with product selection, installation guidance, certification information, and customized lighting solutions based on your application requirements.
 

Do You Need Customized Lighting Solutions In The General Field?

Leave your requirements and our engineers will contact you within 24 hours.

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